UnitedHealth Group - Associate Director - Business Operations

Associate Director

Discipline : Business Operations

Industry : General Operations Management

Job Description :

UnitedHealth Group ( www.unitedhealthgroup.com or www.uhgis.com) is a diversified health and well-being company dedicated to making healthcare systems work better.- The company directs its resources into designing products, providing services and applying technologies that improve access to health and well-being services, simplify the healthcare experience, promote quality, and make healthcare more affordable.

- We are #1 on Fortune Magazine's 2006 list of the Most Admired HealthCare companies worldwide and we rank No. 21 on the 2009 Fortune 500 list.UnitedHealth Group has had a presence in India since 2002 through United Healthcare India and its affiliate companies.

- UnitedHealth Group Information Services in Gurgaon, the latest addition to the family of businesses in India, is the largest international location outside of America. This is a fully owned subsidiary of UnitedHealth Group.

- UHGIS serves as a global services and delivery partner to the parent organization. We are closely involved with UnitedHealth Group to create strategic value-add in its overall business of health care services through support in Information Technology (IT) and Healthcare Business Services (HBS).

About Healthcare Business Services :

- Healthcare Business Services (HBS) is responsible for providing health care back office operational services as a core function to various segments of UnitedHealth Group.

- The team has well defined HIPAA compliant processes for its business operations with primary focus on quality of delivery.Since its inception in October '06, HBS has been focused on hiring top talent in the industry and enhancing their health care expertise to manage all facets of the claims lifecycle for our global partners.

- It's our continual effort to deliver on core services, diversify the portfolio and align ourselves with business segments strategic objectives.

Job Responsibilities :

- Maintaining business relationships with multiple stakeholders for smooth running of BPO operations

- Drive transformation through best in class practices within current teams to develop World class operations

- Working with the transition managers for seamless migration of work from onshore locations to Hyderabad site- Working as an independent Ops leader to take care of all operational and people issues for the site

- Conducting Operational Business Reviews with onshore counterparts and management team internally.

- Coordinating site wide issues with the Site Director- Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability

- Assisting in building, reviewing and adhering to the annual business plan- Controlling expenses and increasing profitability via productivity and quality gains

- Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals

- Reviewing work results of the team and their pattern of handling claims queues and adjustments- Producing annual business plans including operating budgets

- Negotiating solutions, resolving conflicts and anticipating/handling critical situations- Developing,- motivating and retaining employees and challenging the team to set ambitious goals

- Providing regular performance feedback and giving frequent formal and informal coaching sessions.

- Managing P&L for respective Business Areas.

No. of Openings : 1

Qualification :

Desired profile :

- Graduate

Minimum qualification :

- 12-15 Years of Experience large scale operations in US Healthcare Industry.

- 400-500 FTE Min of Span.

- Has extensive experience in interactions with Clients / Onshore teams

- Knowledge/ work experience of US Healthcare industry- Medical Coding preferred.

- Six Sigma / Lean Sigma certification - Preferred.

- MBA from a reputed institute - Preferred.

- Excellent communication skills, relationship building and interpersonal skills.

- Excellent organizational skills and ability to prioritize and multi-task.

- Demonstrable ability to successfully supervise and lead others.

- Ability to work collaboratively with sub-ordinates, peers and senior management.

- Proven track record of sound business judgment and experience of change management.

- Project Management demonstrated experience such as customer service, claims or medical and/or health insurance.

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