UnitedHealth Group - Associate Director - Business Operations

Discipline - Business Operations

Industry - General Operations Management

Job Description - Job Responsibilities:

- Maintaining business relationships with multiple stakeholders for smooth running of BPO operations

- Drive transformation through best in class practices within current teams to develop World class operations

- Working with the transition managers for seamless migration of work from onshore locations to Hyderabad site

- Working as an independent Ops leader to take care of all operational and people issues for the site.Conducting Operational Business Reviews with onshore counterparts and management team internally.

- Coordinating site wide issues with the Site Director

- Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability

- Assisting in building, reviewing and adhering to the annual business plan

- Controlling expenses and increasing profitability via productivity and quality gains

- Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals

- Reviewing - work results of the team and their pattern of handling claims queues and adjustments

- Producing annual business plans including operating budgets

- Negotiating solutions, resolving conflicts and anticipating/handling critical situations

- Developing, - motivating and retaining employees and challenging the team to set ambitious goals

- Providing regular performance feedback and giving frequent formal and informal coaching sessions.Managing P&L for respective Business Areas.

No. of Openings - 1

Qualification - Desired profile :

Graduate minimum qualification :

- 12-15 Years of Experience, large scale operations in US Healthcare Industry.

- 400-500 FTE Min of Span.

- Has extensive experience in interactions with Clients / Onshore teams

- Knowledge/ work experience of US Healthcare industry

- Medical Coding preferred.Six Sigma / Lean Sigma certification - Preferred.

- MBA from a reputed institute - Preferred.

- Excellent communication skills, relationship building and interpersonal skills.

- Excellent organizational skills and ability to prioritize and multi-task.

- Demonstrable ability to successfully supervise and lead others.Ability to work collaboratively with sub-ordinates, peers and senior management.

- Proven track record of sound business judgment and experience of change management.

- Project Management demonstrated experience such as customer service, claims or medical and/or health insurance.

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