UnitedHealth Group - Assistant Manager - Soft Services

Assistant Manager - Soft Services

Discipline/Industry : Real Estate Services

Job Description :

Technical Skills :

- Excellent facility management skills and ability to manage situations that involve cross functional stakeholders and tight time lines .

- Deep Customer service orientation and attitude.

- Strong relationship Management skills

- Strong analytical skills and problem solving approach

- Ability to identify and deliver new ideas to address key business issues & proactively keep their specialist skills and knowledge at leading edge standard

- Self-motivated. Ability to define, structure and prioritize work for self

- Communication and persuasion skills with the ability to think quickly and package ideas, Good Knowledge of MS office

- A qualification in Hotel / Hospitality/ Airlines Industry will be added advantage. -

Process Specific Skills :

- Lead the complete Soft services function for the designated site in accordance to the CRE guidelines.

- Represent face of Real Estate and work with key business stake holders with point of accountability for Site Operations

- Bring into practice and follow an audit process and have periodic preventive schedule to ensure industry standard housekeeping practices and systems.

- Follow a comprehensive checklists and logs to ensure hygiene and cleanliness of the facilities.

- Monitoring the housekeeping personnel, their punctuality and timeliness.

- To ensure work flow within decided policies and procedures.

- Operate within the HK materials and toiletries consumables budget.

- Ensure the contract is renewed from time to time.

- Ensure to audit all Housekeeping related Quality Reports & Logs periodically.

- Lead the team of contractors from assigned Real Estate partners and ensure upkeep of facilities and soft services

- Sourcing, integrating, structuring and over sighting multi-disciplined teams for Facility Management from Reception services, Visitor management, Logistics Management, Stores and Material Management etc.

- Take initiative to achieve operational efficiencies and optimize cost

Soft skills :

- Ability of communicate effectively with business leaders and key stakeholders

- Excellent written and spoken communication skills

- Should be able to manage a team of contractors & Vendors

- Excellent change management skills

No. of Openings : 1

Qualification Requirements :

- Post Graduate / Graduates / Diploma Holders with Experience ranging from 2 - 5 years in Facilities Management or Hotels or Hospitality or Airlines industry

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