UnitedHealth Group - Assistant Manager - Operations

Discipline : Enroll and Empl. Contract Install

Industry : Enrollment & Eligibility

Job Description/Job Responsibilities :

- Manage team and ensure quality and productivity targets are met

- Motivate team members and control attrition

- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements

- Provide coaching and feedback to team members to enable them to improve their performance and do strong Performance Management towards Quality & Productivity

- Assist new hires such that they are productive on the floor in the shortest possible time frame

- Handle escalations

- Provide inputs on process and system to the team members

- Ensure compliance with internal policies and procedures, external regulations and information security standards

- Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization

- Strong focus towards synchronization of Productivity and Quality and catering towards Customer Delight

- Effective handling of Process Hygiene metrics

No. of Openings : 5

Qualification/Desired Profile :

- 5+ years of experience in the operational role with at least 2 years in TL/AM experience

- People management experience & strong orientation towards customer service

- Highly organized and proactive; able to meet deadlines in a fast-paced environment

- Excellent oral and written communication skills

- Computer proficiency MS Office

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