UnitedHealth Group - Assistant Manager - Claims Processing

Assistant Manager

Discipline : Enroll and Empanel Contract Install

Industry : Enrollment & Eligibility

Job Description/Job Responsibilities :

- Drives Basic Hygiene on the operations floor and build culture for the same Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources

- Assist the New Hires & Tenured Staff to meet the Productivity and Quality goals. Manage team and ensure quality and productivity targets are met and exceeded Motivate and engages team members and maintains attrition within thresholds

- Provide coaching and feedback to team members to enable them to improve their performance and focus on their career path and advancement within the organization

- Assist new hires such that they are productive on the floor in the shortest possible time frame

- Build systems to ensure no escalations and is prompt in responding to escalations

- Provide inputs to Leadership on process gaps that exist, Ensure compliance with internal policies and procedures, external regulations and information security standards

- Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization

- Works independently with minimal direction and is very high on execution and adherence to timelines

- Takes initiative to understand the process and keeps himself updated on the important changes in the business and the Healthcare industry

- Builds strong relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results for OGS

- Handles the MIS and reporting needs with accuracy and timeliness

- Is eager to take on more responsibilities and should be able to execute the ad-hoc tasks

No. of Openings : 1

Qualification/Desired Profile :

- 5+ years of experience in the operational role with at least 2 years in TL/AM experience (preferably Claims Processing background)

Team size : 25 plus

Shift timing : 5.45 PM/8.45 PM

- People management experience & strong orientation towards customer service, highly organized and proactive, able to meet deadlines in a fast-paced environment

- Excellent oral and written communication skills

- Computer proficiency MS Office with knowledge of advanced excel and PowerPoint

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