UnitedHealth Group - Assistant Manager - Claim Recovery/Resolution - Clinical

Assistant Manager Clinical

Discipline - Claims

Industry - Claim Recovery/Resolution

Job Description - Job Responsibilities : We are currently looking for dedicated professionals to fulfill the following Job responsibilities :

- Accurate and timely documentation of claims data

- Ensure accurate and timely delivery of data to Team Liaison-

- Ensure that performance metrics are achieved and Building and maintaining an effective Team environment within the Network Intelligence group

- Build and maintain effective relationships with internal customers (i.e. Team Liaison, US Team Leads/Supervisors, Managers and Directors etc.)

- Coordinate with the Team to identify process improvement opportunities

. Monitor, measure and report Team performance metrics and implement Team incentive programs

- Deliver/facilitate training (both new and ongoing)

- Partner with leadership to promote department revenue and business objectives

- Provide feedback to management on individual and group training results

- Review and update training materials as needed

- Routinely analyze quality results to report error trends

- Identify root causes of errors and opportunities for defect reduction

- Analyze and develop overall improvement plans (department and individual)

- Administrative responsibilities as assigned

No. of Openings - 1

Qualification : Eligibility Criteria:

- 5- 8 years of experience in Non Voice BPO industry.

- Min of 12-18 months experience in Team Handling on papers

- Should have handled a team size of 10-15 FTE's min.

- Should have Bachelor Degree.

- Excellent Interpersonal skills.

- Strong Proficiency in MS Office.

- Sound Reporting/ MIS Skills.

- Exposure to all the facets of Operation Management.

- Six Sigma Knowledge / Certified/ Trained.

- Exposure to people management, Performance Management and Client Management.

- Transition Experience preferred.

- Preferably from US Healthcare industry.

- Flexiable for Night Shifts.

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