UnitedHealth Group - Assistant Manager - Claim Operations

Discipline - Claims

Industry - Claim Operations

Job Description - Job Responsibilities :

- Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members

- Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT

- Coordinates work activities with other supervisors, managers, departments, etc.

- Identifies and resolves operational problems using defined processes, expertise and judgment

- Provides coaching and feedback to team members, including formal corrective action

- Conducts annual performance reviews for team members

- Provides expertise and customer service support to members, customers, and/or providers

No. of Openings : 1

Qualification - Qualifications :

- 5 plus years of customer service experience analyzing and solving customer problems

- More than 1 year of experience as a supervisor

- Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications

- Ability to navigate a computer while on the phone

- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product

- Ability to remain focused and productive each day though tasks may be repetitive

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