Unit Manager - Process Training - Insurance

Job Responsibilities:

- Responsible for planning, scheduling, execution and measuring process training

- Participate in organizational initiatives like CMMI etc

- Lead Content Design & Delivery activities.

- Lead, Coach & Mentor the Process training team (AM’s/TL’s/Trainers)for delivery effectiveness & efficiency.

- Quest for Process improvement - Migration Training effectiveness for internal/external workshops

- Training Needs Identification, Analysis and Planning Refresher Training Methodology and Calendar.

- Build backup team/s for business continuity & cost reduction.

- Partner with operation teams to address training needs & review for effectiveness through planned review meetings

- Responsible for hiring, certification and productivity of new trainers / SMEs.

- Ensuring effective Knowledge Transfer during Migrations - Training Material, Training Methodology, Monitoring Progress.

- Establishing the Knowledge Management Framework for existing processes

Desired Profile:

- Must have Total 7+ years of experience out of which minimum 3 years in Process training delivery.

- Experience in Instructional Design is desired.

- Excellent Communication and Presentation skills

- Good PC skills & proficiency in working with Excel, Word & PowerPoint.

- Ability to multi-task and prioritize in a fast paced environment.

- Numerically inclined with an analytical mind, strong people management skills.

- Must be flexible to mirror / overlap US Daytime work hours.

- May be required to travel (International)