Unit Manager - Client Services

We are looking for a Unit Manager for one of our esteemed clients in Bangalore. We are looking for candidates who can join us within 15 to 30 days

Experience : 4 years

Job Type : Permanent

Job Location : Bangalore

Shifts : US Shift

Work Mode : Work From Office

Responsibilities:

- The Unit Manager will be responsible for supporting Client Onboarding and process the request per defined bank guidelines and mandates and be well versed with processing the requests and lead a team of onboarding analysts.

- Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and analytical skills.

- Ensure the SLA's and KPI Targets as specified by the client are met consistently

- Conduct huddle/ trainings for process changes / areas of improvement at defined intervals

- Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert

- Coaching and developing team members to drive performance and behaviors, including providing the Services in accordance with the Performance Standards and the Service Levels.

- Publish daily, weekly & Monthly reports

- Engage with different departments within the organization (HR, Recruitment, Admin, Transport etc.) to ensure smooth functioning of the process.

- Identify portfolio risks resulting from the client's underlying business practices

- Reviewing and understanding the Client request

- Effective management of case pipeline and escalate/ follow up in accordance with LOB procedure

- Manage the service line transfer and current relationship scope across LOBs

- Performs required research for a product set-up and service transfer to assess documentation and approval requirements.

- Manage activities through instruction via internal portals with external clients and internal stakeholders such as banker and connect via email, chat and phone calls as necessary

- Ensure documentation conforms to the Bank's legal guidelines and policies and standards, including risk mitigation through adherence to the control framework

- Ownership to the assigned transfer cases and follow up / escalate per defined process

- Ensure all applicable approvals are secured and the request is executed

- Ensure deal deliverables are met and hold owners accountable by managing implementation issues, escalations and error resolution and Review & Authentication of Mandates into the respective platform