Unit Head/Manager - Customer Service - Cinema Industry

- Ensuring consistent delivery of high quality customer service as per the company standards in all areas of operations.

- Diagnosing improvement areas for Customer Satisfaction in cinema, creating effective action plan and executing the same improve the customer satisfaction scores.

- Driving 100% execution of operational standards as per the SOP's to deliver "ZERO" mistakes through proper communication and follow up.

- Identifying the bottle necks and seeks support to resolve the concerns.

- Delivering the cleanliness & Hygiene standards as per SOP's by providing monthly training sessions, giving and acting on feedback of Housekeeping & Security service providers and ensuring availability of all the required tools, materials and equipment with objective of having cinema clean and hygienic at all times.

- Conducting competition visits, adapting to the changing business needs, analysing the best operational practices that can be implemented and proposing a plan for execution to the respective department(s).

- Taking a detailed round of entire Cinema daily, executing 'Travel Path' to check all the points as per the operating checklists andprocesses.

- Monitoring purchasing practices across all the expense heads to ensure compliance with company's policies and SOPs.