Unicommerce - Senior Operations Leader - Process/KAM Team

About the Company-

Unicommerce is one of the largest eCommerce technology solution providers in India, and is currently used to manage almost 20% of overall Indian eCommerce transactions (More than 120 Mn transactions amounting to $US 1.5 Bn GMV).

Unicommerce supports 10,000+ global retail brands to manage end to end warehouse operations and can be seamlessly integrated with any of the leading ERPs (SAP, Oracle, Navision etc.).

Product Portfolio:

1. Advanced Warehouse management system (handheld, FIFO picking, cycle count etc. supported)

2. Multichannel online order and inventory management, which can be easily integrated with any of the leading ERPs

3. Omni channel solution to manage store delivery of online orders

4. Vendor panels for stock management across suppliers

Why Unicommerce?

Be part of a profitable startup on its way to becoming the first ecommerce focused SAAS unicorn of the country.

We are already one of the largest e-commerce focused technology platform in India and Middle East which has been used by 10,000+ clients and services almost 20% of overall India's e-commerce market

Work in a fast paced environment, which offers end to end ownership and flexibility by being completely output driven

Steep learning curve through in depth understanding of e-commerce industry along with ability to learn from leaders having significant years of experience in Enterprise sales across large firms such as LogMeIn, Indiamart, A.T. Kearney, Oracle , Akamai etc

JD- Senior Operations Leader: Process/KAM team

Responsibilities:

Being a part of the Operations leadership team, where we are hiring for the below:

- Leading clients portfolio and revenue

- Forming and leading scalable business processes and new initiatives

- Leading a large team of smart and driven individuals and set up best in class practices as per SAAS industry, for the company

- Form and manage metrics that lead to client retention and growth

- Collaborate with cross functional teams such as Product management, Tech team, Sales, and other central teams in a SAAS organization

- Work very closely with the company leadership and the strategy team to plan future deliverables and scale business

- Teach and inculcate a Customer centric Approach in team to understand customer pain points resulting in lower client churn

Skills and Requirements:

- From Premier or Tier 1 Engg/MBA college with 7-10 years experience

- Have at least 4-5 years of experience of people management and growing teams

- Relationships with customers especially at the Key decision maker levels

- Have a firm grasp of technology and the ability to learn details of a product to help to troubleshoot and creatively solve problems.

- The candidate should have demonstrated ability to collaborate and build strong

- Strong project management skills with a proven ability to estimate, plan and effectively execute and control projects to deliver agreed upon scope on time within budget

- Prior Tech Development experience or product management experience for any duration would be preferred

- Working in a consulting firm/SaaS firm/Startup or being an ex-entrepreneur is preferred