Unicommerce - Lead/Manager - Enterprise Onboarding

Unicommerce - Enterprise Onboarding - Lead/Manager

JD- Enterprise Onboarding Manager

Responsibilities :

- Lead and mentor a team of Account Executives to head a portfolio of Enterprise Accounts during the implementation phase of the account. The implementation phase begins post the Closure of Sale. The account is handed over to the Key accounts team once the implementation phase is complete

- Develop Customer First Approach in team to understand customer pain points

- Collaborate with Cross functional Teams such as Product management and Tech team to deliver standard or custom made solutions for client requirements.

- Develop in depth understanding of the Unicommerce product and solve every day queries of your team and train them to better equipped to solve client issues

- Demonstrate outstanding interpersonal and communications skills

Skills and Requirements :

- Worked in IT services Pre-MBA (TCS/Infosys/Accenture/Cognizant/IBM/Wipro etc)

- Working in a startup or a consulting firm post MBA for 1-2 years

- The candidate should have demonstrated ability to collaborate and build strong relationships with customers especially at the Key decision maker levels

- The candidate must have managed and mentored team in some previous role

- Have a firm grasp of technology and the ability to learn every detail of a product to help to troubleshoot and creatively solve problems.

- Strong project management skills with a proven ability to estimate, plan and effectively execute and control projects to deliver agreed upon scope on time within budget

- This person needs to have a customer focused mindset, and should be able to drive a team towards efficiency and customer satisfaction.

- Experience in a SaaS firm is a plus

- Understanding of APIs is a plus