Uncle Delivery Express - Operations Manager

Operations Manager - Mumbai

Uncle Delivery started off as a platform to address inefficiencies in the last mile logistics sector and transform the way goods are transported around cities, enabling SMEs to move anything on-demand. We are young and agile organization founded in June 2021, have grown manifold since then, positively impacting the productivity of businesses, creating tremendous value for our driver-partners, users and delivering happiness to a growing list of four cities. We are now available in Bengaluru, Mumbai, Delhi, Hyderabad and growing every other month.

What will be your responsibilities :

- Operations Management: deploy and manage driver operations, sales operations and marketing activities based on Uncle delivery standards.

- Implement central initiatives and SOPs

- Partnership Management: execution of regional and local partnerships to ensure consistent business user base growth at city level

- Business Development: oversee the business development of the platform.

- Acquire users and grow the business.

- Develop and cultivate strategic partnerships with customers and other stakeholders.

- Work closely with marketing both online and offline, and actively take part in spearheading local strategy

- Operations performance: identify and enforce best practices.

- Ensure high service standards are maintained across all operational metrics

- Financial control: budget, forecast and align business needs with control of operating expenses

- Execution driven to implement and maintain strong business operations locally Structured mindset to prioritize projects, initiatives, tasks and deployments in order to achieve operational excellence with a high level of efficiency

- Data-driven to drive the local performance with objectivity using data and possess the ability to manage budgets and P&L and costs.

- Integrity and leadership: to make the right decisions for the business, go the extra mile to grow user and driver bases locally and lead and motivate others

- Strong communicator: to be able to articulate ideas clearly and succinctly and use a structured approach with proven ability to create a framework which facilitates effective communication between departments

What you should have :

- 6 to 10 years management experience in a start-up environment or similar industry (O2O / eCommerce/logistics)

- Strategic thinker, able to see the big picture and achieve goals by breaking down the process and making suggestions on how to improve the process necessary to drive the agreed strategy

- Must act independently by taking initiative in projects, offer strategies

- Proactive approach is essential to the success of this role

- Proven track-record in Management skills

- Exceptional communication and negotiation abilities with strong organizational skills and capacity to work under pressure

- Strong alignment to our company's core values of Innovation, Integrity, Ownership and Empathy

- Must have working experience of Mumbai city and fluent in Marathi

What you will get :

The energy is infectious in Uncle Delivery. At Uncle Delivery, you get to own what you do, from conception to execution. Sales, strategy, code, numbers, people - no matter what you love, we have a truckload of opportunities.

Come and experience an extraordinary journey!