Unacademy - Manager - Operations/YouTube Operations

Manager - Operations/YouTube Operations

Job Objective :

Managing a team of Operations and Sr. Operations while ensuring excellent services for internal and external stakeholders

Responsibilities:

1. Maintain and monitor the data of all the regular operational activity in spreadsheets and relevant databases.

2. Handle the escalation of internal and external stakeholders

3. Measure the effectiveness of all internal and external processes and provide timely, accurate, and complete performance and statistical insights on the operating conditions

4. Establish and monitor the team performance and development goals, assign accountabilities, set objectives, and establish priorities.

5. Mentor and develop the team members using a supportive and collaborative approach

6. Lead the effort to develop and enhance tools and processes that will enhance the stakeholder experience and enable and create greater efficiencies

Requirements:

1. Good knowledge of SEO

2. Must possess logical, analytical, and problem-solving skills

3. Proficiency in Excel and Google sheets

4. Knowledge of Vidiq & TubeBuddy is a plus

5. Knowledge of YouTube operation is an added advantage