Unacademy - Centre Head - Business Development & Operations

Centre Head (Offline)

Roles & Responsibilities:

- Manage the PnL and operations of the center and achieve the branch targets.

- To plan various marketing activities within the assigned region.

- Own the smooth functioning of the three vertices - business development, admin & operations.

- Manage a team within a given center.

- Ensuring daily sales activity governance & admission management in the branch.

- Identifying new market segments and tapping profitable business opportunities.

- Constant education and product knowledge checking of sales & ops employees to keep them abreast of the latest developments in the sector & within the company.

- Develop positive working relationships amongst academic & branch teams to ensure a high level of engagement.

- Address employee issues, sales conflicts and pricing issues timely.

- Manage sales pipeline, forecast monthly sales and identify new business opportunities in order to achieve monthly targets and ABP across all parameters.

- Preparing MIS as per business requirement & competition tracking.

- Organizing and participating in relevant events to ensure a larger pie of market share.

- Ensuring effective merchandising and display to enhance product visibility and drive volumes.

- Interfacing with parents/educational institutions for ascertaining requirements, making presentations and delivering need-based product solutions while working in close coordination with product and marketing teams.

- Ensuring speedy resolution of queries & grievances to maximize customer satisfaction levels.

External Skills And Expertise:

- Team Handling

- Business Development

- Sales

- PnL Management

- Centre Management

- Seniority Level