Unacademy - Associate Director - Educator Relationship

- Responsible for managing End to End movement of Educator NPS

- Act as key custodian of Educators

- Work with all Educators in the team, understand their pain points, and resolve them

- Liaison with multiple teams (Category, Finance, Product, Legal, etc) to provide solutions to Educators Issues

- Audit all Educator related processes right from Onboarding to Exit to identify gaps and build systems to improve the processes

- Reduce attrition rate to zero among Educators

- Manage reporting of various Educator related initiatives to Senior Management

- 6-8 Years of experience in relationship management and leading strategic Initiatives

- Strong experience in multiple stakeholder management in a matrix/ COE setup

- Excellent verbal and written communication skills

- Excellent problem-solving skills

- The candidate should be proactive, self-starter & highly motivated

- Experience in Leading NPS initiatives will be a plus