Ujjivan Small Finance Bank - National Business Manager - Working Capital

I. POSITION DESCRIPTION

JOB TITLE - National Business Manager - Working Capital

GRADE - SVP

DEPARTMENT - MSME

LOCATION - HO

SUBDEPARTMENT - Working Capital

POSITION - Permanent

REPORTS TO Business Head - MSME REPORTING INTO Regional Business Manager - Working Capital

II. ROLE PURPOSE & OBJECTIVE

1. This is an important position that will drive this business in the respective National. The position is responsible for overall growth and success of the Working Capital business PAN India.

2. In coordination with the branch, credit & product teams, identifies suitable branches and locations for MSME business and gets the locations activated. Ensures proper goal setting, resource planning, marketing and sourcing of MSME business.

3. Built efficient team for MSME WC Business. Contribute to finalization of the Overall strategy for launch and growth of WC business.

4. Own the P&L targets and ensure the WC Vertical P&L goals are met

5. Oversees the performance of the MSME Working Capital portfolio in terms of growth

6. Overall responsible for the control and recovery of loans, risk assessment and recovery strategies.

7. Assist in policy or product formulation with central team and prepare strategy for the business

8. Achieving business targets and team building

9. Identification of location for business and hiring of resources for the business team

10. Participate in review and budget preparation with Profit and loss responsibility of the department

11. Work closely with product and marketing team to drive suitable branding and marketing activities.

III. SIZE OF THE ROLE

FINANCIAL SIZE NON-FINANCIAL SIZE

- Own the P&L target for the Vertical and ensure the P&L targets are achieved

- Monthly Business volume as per the business target. Monthly Fresh Limit setup of around 75 100 Cr

- Managing and tracking Team performance

- Driving Channel activation through DSA and Branch

- Build and Manage Portfolio of around 500 750 Cr

IV. KEY DUTIES & RESPONSIBILITIES OF THE ROLE

- Business/ Financials

- Daily/ Weekly /Monthly monitoring of the accomplishment of targets according to the annual/monthly targets established and responsibility to provide guidance and solutions to his/her team as required

- Assign targets and results on daily, weekly, monthly basis of portfolio of risk by different categories such as days in arrears, number of installment due, amount with the objective to identify tendencies and risks.

- Supports team in their duties of client visits, risk assessment and recovery strategies

- Efficient staffing by timely recruitment & training

- Implement, supervise and control effectiveness of commercial strategy with his/her team to reach the productivity and growth targets established.

- Approve deviations and exceptions according to policy in place.

- Customer (Both Internal & External)

- Ensure customers are educated about all products/services offered by Ujjivan.

- Ensure lower customer attrition by providing different products as per customer requirement.

- Focus on lower TAT as per laid down standards.

- Internal Process

- Ensure compliance with lending guidelines, quality framework and audit requirements; ensure speedy resolution of any audit observations and take necessary steps to prevent recurrence audit and other regulations.

- Monitor health of portfolio

- Ensure, supervise the correct implementation of the credit procedures including all the respective tools

- Discuss strategies and changes in terms of products, capacity building, procedures etc.

Innovation & Learning:

- Ensure that all members of his team are up to date on all relevant circulars and all products/services offered in the Branch

- Evaluate the staff competences in terms of promotion, business assessment and credit risk assessment capacity and propose solutions for improvement

- Ensure adherence to training man-days/ mandatory training programs for self and reportees

- Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees

- Monitor performance of staff against defined goals/metrics and take corrective action wherever required; undertake disciplinary and attendance monitoring of the team.

V. MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational Qualifications:

- An MBA or equivalent / CA

Experience - An MBA or equivalent / CA with 14-18 years and for others 18-22 years with 10 years relevant experience sales and documentation of loans of which at least 8-10 years in MSME Working Capital business- OD/CC/WCTL/BG. Mixed experience of Sales & Credit is acceptable, but should be predominantly in sales

Certifications - Relevant certifications shall be an added advantage

Functional Skills:

- Ability to create teams and drive sales performance. Will be required to take complete ownership of the business at National level.

- Ability to engage with customers, Plan & execute Marketing and Sales promotion

- Ability to speak and read National language(s)- is desirable. Ability to communicate in English (Read-speak-write) is required. Has good verbal fluency and uses simple, clear and purposeful language.

Behavioral Skills:

- Product knowledge

- Training Skills

- Willingness to travel & relocation as per business requirements and career opportunities

- Managing customer relations

- Performance oriented

Competencies Required:

- Good Computer Knowledge

- Competent to handle MIS systems and Lending Software

VI. KEY INTERACTIONS

INTERNAL EXTERNAL

- Product and Marketing Team

- National Operations, Credit

- Legal Vendors

- External marketing agencies

- Audit, Vigilance and FCU team

- Area Technical Manager

- Competitor Counterparts