Ujjivan Small Finance Bank - Manager - Credit & Collections Strategy

Manager Credit & Collections Strategy

I. ROLE PURPOSE & OBJECTIVE: Supports senior management, collection strategy, decision making, management dashboard & providing insight and devising strategy for efficient collection & reporting

II. KEY DUTIES & RESPONSIBILITIES OF THE ROLE:

1. Business/ Financials:

- Analysing the data and implementing different collection strategies for enhanced collection

- Analyse big data and understand trends to provide actionable insights that impacts business bottom line

- Display string storytelling and articulation skills to convert analytical output into clear, concise and persuasive insights for collection action on overdue accounts

- Create reports and dashboards to facilitate faster decision making

- End to end monitoring for performance and productivity

- Perform data analysis for generating reports on periodic & adhoc basis.

- Preparing collection deck having various portfolio & collection cuts.

- Timely allocation of cases to field staff as per the devised strategy

- Supporting in budgeting & forecasting activities

- Monitoring performance of the field staff vis-a vis pre defined targets.

- Assist with internal & external audits.

- Regular improvements in processes/strategies

2. Customer (Both Internal & External):

Customer centric AORs:

- Seek feedback from stakeholders on the challenges faced during software usage and work on solution

- Ensure timely resolution of issues faced by end consumers.

- Provide necessary details to field Credit & collections & other relevant team with respect to customers for better service & compliance.

Stakeholders interactions:

- Ensure timely reporting of all statutory & regulatory requirements with accuracy.

3. Internal Process:

Compliance to SLA/Policies/Processes:

- Have a clear understanding of internal business and Regulatory processes/policies andability to apprehend the stakeholders on the requirements

- Analyze and prepare insights on high risk customers/geographies for focused approach

- Work towards automation of projects/process improvements

- Initiate cost savings measures

Process Management/ Process Excellence:

- Cross functional co-ordination with operations, credit, collections & IT for portfolio monitoring.

- Responsible for timely & accurate submission of daily, weekly & monthly reporting

4. Innovation & Learning:

- Ensure adherence to training man-days/ mandatory training programs for self and team