Uber - Community Manager

At Uber, amazing service is our core. We're a game-changing startup, providing quality, on-demand car requests (Benzes, town cars, etc.) from the touch of your phone. A tenacity toward surprising our users with an awesome experience is critical to our success. We're looking for a community support all-star to take charge of customer satisfaction.

The right person will be comfortable in an "all hands on deck" environment, loves solving people problems and can thrive in a startup culture. This role is all about bringing UberLOVE to our users.

You are:

- A utility player. You're willing to find resolutions to customer issues early, late and often.

- Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily. thousands of Uber user emails each month? No prob!

- Naturally curious. You're innovative, extremely creative and constantly looking for ways to improve upon things.

- Word savvy. You have exceptional writing skills and can craft everything from emails and blog posts to policies and summaries, easily adjusting your tone/voice accordingly.

- Graceful. You are self aware, well-spoken on the phone and eloquent in emails. You'll humbly be the voice of Uber.

- Fun. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome and share it with the world.

- Motivated. You understand the impact of a highly-satisfied, excited crew of users; you are slightly obsessive-compulsive about grinding away at issues.

Responsibilities:

- You'll be tasked with supporting our users with "Holy Awesome-sauce" service and inspiring a growing user base to share the Uber experience. You'll have great opportunities to develop & foster various skill sets:

- Tame upset riders and turn them into passionate evangelists. Respond to emails & support issues promptly.

- Monitor Twitter, Facebook & other relevant sites and actively participate in discussions across communities,
social networks & blogs.

- Find the transportation pulse of the city and identify new ways to get the Uber experience in front of new users.

- Spread the UberLOVE through creating exciting blog & social web content.

Work closely with our engineering & operations teams to streamline process and assist in intelligently scaling a vibrant business.

- Identify and engage community advocates who are equally passionate about exploring your city and being saved from the depressing alternative.

Experience:

- Robust/active online presence and familiarity with social media (Twitter, LinkedIn, Facebook, Wordpress, etc.).

- Solid writing background; experience blogging and/or editing (grammar buffs wanted).

- Customer support background a plus.

- Influencer amongst your friends and community.

Education:

- College degree in Marketing, Public Relations or similar degree is a plus, not required.

- Accomplished in foosball is a plus ;)

Bottom line: You have to be ready to hustle! You must be ready and excited to get your hands dirty and help build a growing business. You're the customer advocate and need to bring the voice of Uber to the masses...you ready?