Twin Health - Senior Manager - Customer Success

- Establish multiple customer feedback mechanisms that empower clients to provide transparent feedback throughout their journey and ensure that the feedback is communicated internally on a weekly basis to enable ongoing improvement of products and services.

- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate.

- Create/improve processes and ensure the necessary tools are in place to maximize the team's impact and productivity.

- Assess business-critical processes and metrics; maintain, measure, and enhance operational dashboards, team and client performance across all Care functions to ensure processes are designed to drive high performance.

- Provide management level visibility through weekly updates on key initiatives and KPI's for the team.

- Support the development of executive level presentations and perspectives.

- Recruit and develop a high performing team.

- Foster collaboration within the different business units of company across India and US.

- Drive operational practices to track performance of teams and individuals.