Roles and Responsibilities : - Ability to set up and manage inbound and outbound call center - Drive cost of acquisitions as per the budgets defined - Drive sales - Responsible for delivering results against a defined scope of work that includes Profitability, Performance Reporting, Quality Management, and target achievement - Responsible for efficient recruiting, training, recognition, workflow patterns, performance standards, and staffing levels - Deliver Operational effectiveness through People engagement, Robust Review Mechanism, Governance with internal teams - Responsible for Call center strategy, monthly business target planning, execution and delivery - Manage business units through strategy planning, relationship management &amp; timely initiatives - Manage various compliance Desired Candidate Profile : - Insurance experience / Start up Experience - Maturity to handle the team - Should be able to take responsibility of monthly numbers and deliver the same - Understand and align with the company policies - Maintain highest level of business hygiene - Strategize and constantly innovate (if situation demands) - Should be aware of the market developments - Maintain good relationship with clients as well as insurance companies

Mumbai

Turtlemint - Head - Call Center 

Turtlemint - Head - Call Center  ,Job Description for Turtlemint - Head - Call Center  in Turtlemint in  Mumbai for (7-14) years of experience. Apply Now!

Job Description for Turtlemint - Head - Call Center  in Turtlemint in  Mumbai for (7-14) years of experience. Apply Now!