Trika Technologies - Business Analyst

Who We Are:

- We are a team of digital practitioners with roots stretching back to the earliest days of online commerce, who dedicate themselves to serving our client companies.

- We've seen the advancements first-hand over the last 25 years and believe our experiences allow us to innovate. Utilizing cutting-edge technology and providing bespoke, innovative services, we believe we can help you stay ahead of the curve.

- We take a holistic view of digital strategy. Our approach to transformation is based on conscious Intent to delight customers through continuous Insight and creative Innovation with an enduring culture of problem-solving.

- We bring every element together to create innovative, high-performing commerce experiences for enterprise B2C, B2B, D2C and Marketplace brands across industries. From mapping out business and functional requirements, to developing the infrastructure to optimize traditionally fragmented processes, we help you create integrated, future-proofed commerce solutions.

What You'Ll Be Doing:

Client Interaction:

- Gain a deep understanding of the client's business goals, challenges, and market positioning

- Offer strategic guidance to improve e-commerce platforms and elevate customer experience

- Create personalized e-commerce solutions tailored to meet the unique requirements of each client.

- Work closely with cross-functional teams to ensure alignment with business objectives.

- Oversee the entire implementation process of e-commerce projects, from initial concept to final completion.

- Capability to fully take responsibility for the client's success.

- Conduct discovery workshops and product/release demonstrations.

- Participating in UAT

Product Owner Responsibilities:

- Prioritize product features and enhancements based on business goals and customer needs.

- To effectively translate business needs into functional specifications, detailed use cases, and acceptance criteria,

- Ability to map and provide functional solutioning for business needs with platform capabilities

- Overseeing the integration of e-commerce platforms with other business systems, such as ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management)

- Define configuration specifications and business analysis requirements

- Creating User Stories and release notes

- Participate in sprint grooming

- Provide clarifications to the development team on requirements, as needed

Perform quality assurance:

- Define reporting and alerting requirements

- Help design, document and maintain system processes

- Ability to understand data and perform mapping between various systems.

Stakeholder Collaboration Responsibilities:

- Communicating project status, risks, and opportunities to senior management and stakeholders

- Facilitating stakeholder meetings and presentations to ensure transparency and buy-in.

- Own and develop relationship with partners, working with them to optimize and enhance our integration

- Independently communicating with clients about requirement clarifications, scope changes, and providing walkthroughs of releases

- Report on common sources of technical issues or questions and make recommendations to development team

- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

What We Need In You:

- Graduate / Post Graduate with 10 plus years of experience in IT.

- 6 plus years as Business Analyst/Product Owner/ Consultant in retail and ecommerce domain

- Must have run discovery workshops with clients in the past

- Someone with Magento/ Kibo/ Shopify/ Workarea project experience is preferable.

- End to end project experience, not only Support and Maintenance

- Proven experience in eliciting requirements and testing

- Perform Gap Analysis to identify the gaps between Business requirements and platform OOTB features

- Ability to clearly articulate the problem statement that will drive communications driven towards a solution.

- Analytical and Data Driven Mindset and Approach

- Understanding of data and their relationships

- Understanding of Google Analytics and GTM tags

- Basic technical understanding of API's

- Certification in Business Analysis or related topics will be an added advantage

- Empathy to customer and business problems