Tridhaatu - Collections Manager

Collections Manager

Company Profile :

TRIDHAATU REALTY & INFRA PVT. LTD., MUMBAI

- Tridhaatu is one of the leading real estate companies in Mumbai offering residential projects in Chembur & Matunga, Mumbai. Every movement starts with a single step.

- Ours started in 2003, when three friends with different areas of specialisation got united by one common dream. At Tridhaatu, we constantly endeavour to create neighbourhoods that inspire quality living.

- We believe that beyond brick and mortar, a house is made with the priceless virtues of happiness and contentment.

- With a team of dedicated professionals at every level, we never just create a building but nurture a framework for unshakable positive energy. It's easy to do what has already been done by the industry.- Know more about us at www.tridhaatu.com

Experience : 7+years of experience in Collections (SME, BL, PL, etc.)

Job Specification :

- Real Estate experience is preferred.

- Highly aggressive, Focused approach, Positive attitude, excellent negotiating and convincing skills

Education : Graduation / PG / MBA

Role Specification :

- Good team handling experience.

- Negotiate Payment Schedules & payment plans that suit their current financial situation while still satisfying the debt.

- Act as the liaison between company and customers and manages overdue accounts.

- Ensure Proper Planning and Collection of Overdue for effective Recovery through execution.

- Advise customers on their various payment options.

- Drive collection strategy, prepare action plan and manage the complete recovery as per collection process

- Obtain the Proof of Payments and follow up with relevant departments/Clients to ensure the money is being received and allocated.

- To provide updates to concerned departments when customers fail to meet their payment agreements or when no payment agreement can be made.

- Follow up with clients whom Notice of default has been served to them. Co-ordinate with Vigilance for legal cases for collections

- Achieve Collections Target with end-to-end customer support

- Manage complete customer lifecycle with high quality touchpoints

- Coordinate with Sales & Banking team for customer support

- Adherence to protocols, SOPs and SLAs

- Conduct Collection Review periodically as specified time to time and keep the management updated.