Trianz - Content Analyst

Content Analyst at Trianz strives to consolidate information across the organization to improve its availability and usage.

- There is a significant push to institutionalization of business models, processes, technology usage, client-centric culture - and the KM function will spearhead this initiative though collation, editing, review, publishing of content from all facets of the organization.

- This should also improve collaboration and knowledge dissemination across the various functions and levels within Trianz.

Responsibilities:

- Serve as the first point of contact for client-centric teams (including client partner and delivery teams) seeking to identify appropriate experts and critical content to address emerging client needs

- Develop, organize and maintain information in the form of knowledge assets in a Knowledge Management System

- Develop governance framework for various knowledge assets

- Improve the effectiveness of content by analysing user data, redefining data classification, improving content quality.

- Manage the content hub to showcase core content and expertise

- Ensure practice / competency / enabling function documents, including qualifications and proposal materials, and case and reference materials are up-to-date, of high quality, and readily available

- Actively harvest references, use cases, and sharable IP from client partner, assurance and delivery teams using standard KM processes and infrastructure

- Define, maintain and execute the knowledge plan for a practice or competency group, including establishing metrics and measurement targets

Identify and connect subject matter experts throughout Trianz using:

- Online collaboration tools

- Live interactions(including webcast, conference calls and in - person meetings)

- Facilitate on going interactions among experts to advance the knowledge agenda of the practice/ industry, including managing individual knowledge development efforts where appropriate.

- Lead dissemination of knowledge content to ensure broad exposure to key audiences throughout Trianz, and where appropriate, on externally-facing sites and discussions-

- Collaborate with internal IT team to deploy, maintain, scale the KM platform in line with industry best practices-

Qualifications :

Education and Experience :

- Typically 4 - 7 years total experience. MBA with a BE / BTech preferable

- Experience in knowledge development and management for IT services domains

- Deep Domain experience (Consulting / Pre-sales / IT Services / Market Research) in the following areas:

- Cloud, Analytics, Security, Digitization, IV&V

- Application Development and Management, Systems Integration services experience

- Strong story boarding and executive presentation skills

- Excellent analytical thinking, analysis, and problem solving skills

- Ability to communicate abstract ideas clearly and independently manage complex project objectives.-

- Knowledge of and ability to manage statistical analysis and modelling-

- Advanced business acumen, technical knowledge within multiple business units, and extensive knowledge in applications and technologies.-

- Very strong verbal and written communication skills, including presentation, negotiation, and influence.-

- Superior group facilitation, interviewing, and influence skills

- Strong relationship management skills, including partnering and consulting; collaboration across multiple stakeholders across the organization.

- Strong leadership skills, including coaching, team building, conflict resolution, and management.

- Strong story boarding and executive presentation skills - ability to independently draft and present collateral like points of view, client deliverables, recommendations, and communications strategies.

- Ability to identify and draw on research (primary / secondary) and if needed, analytical tools and techniques to develop creative approaches and new insights to client issues.

Salary range: 7 - 9 LPA