Transpay Solutions - Operations Manager

- Experience min. 5 yrs in Operations of Project

Prefer : Experience in either Process Automation / Infrastructure Projects/ Automatic Fare Collection (AFC) / Automatic Vehicle Location (AVLS) / Intelligent Transport System (ITS) / ITMS

Education B.Tech/ BE/ MCA/ MBA

Competency

- Strong customer relations management

- Problem Solving Ability

- Decision making ability

- Ability to perform under pressure

Responsibilities :

- Manage team / workforce with well-defined, limited scope, including directing daily work activities/priorities and cost management.

- Has to Operate Automatic fare collection Projects & deliver services

- Ensure meeting of Service Level Agreements (SLA)s or service delivery goals

- Advise management and peers on matters of importance to area(s) of responsibility.

- Resolve/ monitor moderately complex customer escalations as appropriate.

- Maintain existing customer relationships as well as with other functional managers.

- Help define KPIs, take regular measurements, and report on the same

- Independently work with project sponsors and Finance team to estimate and track project budget and actual.

- Managing deliver projects time line and budget levels