Transition Role - Non IT - BPO

Transition (Non IT)

Overall purpose of the Job :

- Responding to proposal requests from on-shore account leads and business partners

- Transitioning new service lines into delivery locations.

- Managing stake holders ac

- Activities, primarily during client visits to the delivery center

- Create capabilities in Client Service Management / Account Management

- Free up SDLs for focus on service delivery and people /team management

- Create capability for managing service and contract, managing client relations in India

- Responsible for the design, implementation and ongoing updation of processes relating to Scope definitions, Visits and Transition activities.

- Involved in Centre wide initiatives, as required.

- Service Performance analysis and reporting

- Client management

- Contract management

- Interaction with client and client teams

- Participation in governance / JRB