Transition Manager - IT Infrastructure

Leadership opportunity for Transition Manager - IT Infrastructure

Responsibilities :

- Lead sales pursuit teams for host and cloud manage services clients and RFP responses.

- Lead team in developing and setting up a cost effective steady state PMO team.

- Develop the support plan for managing the unmanned locations to meet SLA requirement for customer.

- Key member of PMO team for managing stakeholder relationships between stakeholders, operations and third-party vendors.

- Manage the delivery of services within contract minimums in accordance with the agreed to baseline for NMCI seat delivery.

- Manage portfolio of applications supporting IBM's enterprise business information and customer data.

- Collaborate with global team of network operation professionals to smoothly transition large infrastructure customers to ITIL processes and procedures.

- Coach and train key staff in SDLC processes and requirements.

- Review SOX controls monthly, update narratives, and ensure compliance.

- Integrate Entomo with existing ERP system (Manman) to ensure optimal functionality.

- Complete necessary reports using computer programs such as windows, excel and Microsoft word.

- Create and maintain the Microsoft SharePoint sites - subject matter expert for the team.

- Develop excel base tool for assessing ITIL base process maturity standards for all delivery accounts.

- Provide expert oversight for the successful completion of projects and analyze metrics to track performance.

- Coordinate external audit, SOX audit, sales tax audit, worker comp audits and monthly/quarterly close calendars.

TRAITS :

- Customer Service

- Project Management

- Recordkeeping

- Customer Satisfaction

- Smooth Transition

- Project Plan

Responsibilities :

- Lead and/or assist in leading transition activities from contract signing to service delivery.

- Work with internal, client and supplier subject matter experts to identify and prioritize risks, assumptions actions, issues and decisions

- Review of project activities to confirm/validate time frame, quantify challenges and define limitations and corresponding risk mitigation tactics

- Create and manage project deliverables, milestones and required tasks per the schedule

- Preparation of project status reports, keeping stakeholders of all levels informed of project status and related issues

- Coordination of and response to requests for changes from the original specifications

- Partnering with other functional areas to drive project activities and keep the team aware of customer issues, potential risks and resolving conflicts

- Following established standards and procedures for project reporting and documentation

- Building and maintaining positive working relationship with vendors and external/internal customers

Required Skills/Knowledge :

- Demonstrated experience acting as the liaison between business and IT stakeholders with communication skills to speak appropriately to both parties (translating technology to the business and vice versa)

- Experience in full life-cycle project development including requirements, design, development, testing and roll-out

- Demonstrated experience in analyzing a business issue and developing a future state recommendation

- Strong Project Management skills; expert in organizing, planning and executing large-scale projects from start through implementation

- Ability to analyze project needs and determine resources needed to meet objectives

- Excellent communication, organizational, leadership, time management, and solution-oriented skills

- Highly developed skills in using MS Office Suite applications including :

a. Project

b. Visio

- Understand and Create Process Flows (Swim lanes, flowcharts)

- Understand and Create Technical Diagrams

- Excel

- Import from different sources of data

- Data Analysis using charts, pivot tables, filters and rules

- Knowledge of basic to advanced Excel functions

- Ability to set agendas and facilitate meetings, while focusing in on critical path discussion topics and necessary decisions

- Strong negotiation ability and attention to detail

- Strong understanding of Transition Management principles, procedures and best practices

- Strong customer focus and ability to manage customer expectations

- Excellent oral and written communication skills, as well as the ability to present and explain technical and business information to executive stakeholders

- Strong teamwork and interpersonal skills

- Worked with customers to develop solutions to complex business problems

- Experience working with vendors

- Multi-tasking and time-management skills, with the ability to prioritize tasks.

- Highly organized and detail-oriented.

- Excellent analytical and problem-solving skills

- Ability to work independently with little supervision

- Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines

- A Bachelor's degree in Computer Science, Business Administration, Engineering or related discipline with an information technology focus (Master's degree highly desirable)

- External project management certification such as Prince2, Six Sigma, CAPM/PMI or other project management certification is preferred

- ITIL Foundation Certified is a Plus