Transition Manager - HRO - BPO

Role Category: Transitions Manager - HRO

Role: Transitions Manager

Job Location: Mumbai

Job Description:

- Manage overall transition program performance across defined Transition Methodology and Phases

- Conduct detailed Transition Planning in accordance with Go-Live commitments.

- RFP/ RFI Solution Support

- Project Management, business Operations & pre-sales/RFP of transition management.

- Monitor and Govern overall progress against the defined plan. Track and resolve

- Managed clients across multiple geographies.

- Issues, initiate corrective actions as appropriate to manage delays (if any).

- Establish and manage relationship with clients business and project stakeholders. Manage expectations across key internal and external stakeholders of the project

- Ensure Transition deliverables in accordance to defined methodology with high level of quality, timeliness and within budget

- Manage and motivate the team for desired levels of performance and deliverable quality. Manage and resolve team conflicts, if any

- Identify, evaluate and manage risks through the transition lifecycle to avoid impact to timelines.

- Report transition progress at defined intervals to Management teams ( Client and Internal ) for effective governance and timely issue resolution

- Review and manage changes through the transition lifecycle

- Manage Transition tollgates as per schedule including effective handover to operations team.

- Document and share project learning for continuous improvements

- Deal Pursuit Support

- Collaborate with Solution Design teams to create transition solution for prospective clients. Participate in RFP

- Support, client discussions, presentations and workshops to defend the transition approach, outline risks etc.

Salary - Upto 20 LPA

Industry - BPO / Call Centre / ITES

TM : 6-10 Years of experience in transition / project management/Migration.

- Good understanding of Domain, Operations, Quality management and SLA frameworks

- Advance skills on MSP and MS Office (PowerPoint, Excel, Word)

- Excellent communication and presentation skills

Tannu Rawat
AM-Recruitments
ANRI Solutions HR Services Pvt. Ltd.
Cellular. +91-9266512748
Website:-www.anrisolutions.com