Hiring Transition Manager for one of my leading client into Captive business.
Role : To produce and lead strategic recommendations for the implementation of SSO strategy for the organization; developing F&A service catalogue; liaise closely with Global PMO and collaborate with diverse stake holders across different geographies to drive & implement shared services strategy; to support Services Migration and Service Transition Strategy for Global Business Services in F&A and HR Towers and take accountability for delivering the GBS Roadmap. To take complete responsibility for end to end activities related to transitions.
Skills : Primary Skills : Transition Management expertise, Effective communication & collaboration skills, Team Management skills, Effective Planning & Execution, exposure to F&A Processes
Alternate skills : Analytical Skills, Project Management, Team Management, Presentation skills and good computer knowledge on MPP & MS Office
Key accountabilities (Role Description) :
- Strategize and conceptualize transition training roadmap with detailed planning on Migration & Stabilization of the transitioned F&A and HR services from regional locations to GBS center
- Develop Transition methodology & approach / transition tool kit and lead its effective implementation.
- Provide necessary support for incubation period of newly approved migrations to reach steady state operations.
- Work closely with internal and external stakeholders to enable development of overall GBS strategy and effectively mobilize & channelize organization resources towards successful implementation of GBS strategy
- To lead / collaborate with senior stakeholders in a dynamic business situation thru effective relationship building & project management skills.
- To efficiently implement the GBS strategy in a timely and effective manner; Lead and manage the New Business & Service Transition teams through development of objectives and targets for performance and career development
- To develop Transitions Framework and related supporting documents e.g., SLA / OLA / SOW, etc..
- Ability to influence decisions by logical reasoning based problem solving approach and without having hierarchy relationship
- Lead and create new opportunity for developments and Work with Partner Markets and SSO teams towards increasing SSO Footprint in Partner Markets
- Influence working relationships with support functions, Finance Organisations and internal GBS teams to ensure projects are completed on time.
- Ability to chase challenging time lines and successfully work in ambiguity will be key success criteria to this role.
Other Details relating to Position
- Requires frequent travelling; must have a valid passport
- May require extended working hours to drive implementation
Desired Profile :
- Overall 10-12 years- experience ; Minimum 5-6 years experience in Project Management in a Captive Finance Shared Service Organization or third party BPO
- Must have independently led at least 6-8 transitions project from different geographies outside of India; exposure to Europe transitions will be added advantage
- PMP Certified, Strong knowledge and in depth understanding of end to end F&A process across all three towers - P2P, O2C and R2R and desired knowledge of HR shared services
- Exposure of working with Senior stakeholders like CFO, Director of Finance, Service Delivery Leaders, Heads of enabling functions like IT, HR, Admin etc
- Solutioning Expert - to lead development of As Is and To Be organization structures for Retained & GBS organizations.
- Excellent written and oral communication skills, Negotiation and influencing skills
- Expert knowledge of MS Excel, Word, PPT and MPP
Education/Technical/Functional qualifications and/or Professional Certifications:
- PMP or similar Project Management Certification
- MBA or CA
- Trained on Six Sigma Methodology will be additional advantage
Soft Skills / Personality :
- Ability to get things done through people without having direct reporting hierarchy
- Attention to detail and ability to work independently with minimum supervision
- Plan and execute projects keeping end to end view of all deliverables and stakeholders
- Solution oriented- mindset while dealing with adversities / challenges
- Managing ambiguity
- I am only looking for Full tome MBA or CA from Delhi/NCR region with strong experience in transitioning of F&A process from different geographies outside of India.
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