Transition Manager - BPO/KPO - US Region

Job Title: Transition Manager (US Region)

Location: Noida (On-site)

Shift: US Shift

About QX Global Group:

At QX Global Group, we empower businesses through process excellence, automation, and transformative solutions.

We are looking for a passionate and results-driven Transition Manager to join our dynamic team in Noida.

This role is critical in ensuring the successful delivery of transition projects while maintaining exceptional client satisfaction.

Role Overview:

- As a Transition Manager, you will be responsible for leading end-to-end transition management processes for our US region clients.

- The ideal candidate will possess extensive experience in BPO, KPO, or RPO sectors, along with expertise in project management and risk mitigation.

- You will work closely with stakeholders, ensuring seamless service delivery, while also identifying and driving opportunities for process improvements.

Key Responsibilities:

Transition Planning and Execution:

- Develop and execute comprehensive transition plans aligned with project timelines and deliverables.

- Monitor the progress of transitions and ensure adherence to set milestones and schedules.

- Ensure smooth handovers during the transition period with minimal impact on business operations.

Risk Management:

- Identify potential risks and challenges during transitions.

- Proactively escalate issues and implement mitigation strategies.

- Monitor and evaluate project risks to ensure timely resolution.

Stakeholder Management:

- Maintain clear communication with all stakeholders, including clients and internal teams, regarding project progress, risks, and outcomes.

- Prepare and deliver status reports and project updates to stakeholders at all levels.

Project Documentation and Compliance:

- Create, maintain, and secure sign-offs for all project-related documents, including transition plans, risk assessments, and compliance reports.

- Ensure all project documentation aligns with industry standards and best practices.

Sales and Solution Support:

- Collaborate with the Sales team to provide insights for RFPs and solution designs.

- Act as a subject matter expert to identify and design transition solutions that address client needs effectively.

Process Transformation and Innovation:

- Identify opportunities to enhance processes through automation and innovative solutions.

- Drive continuous improvement initiatives, ensuring a focus on operational efficiency and client satisfaction.

Key Qualifications:

Experience: A minimum of 8 years of experience in BPO, KPO, or RPO sectors with a strong background in managing transitions.

Certifications: Professional certifications such as Prince2 or PMI are mandatory.

- Proven expertise in project management methodologies and tools.

- Exceptional analytical, problem-solving, and decision-making skills.

- Strong communication and interpersonal skills to manage diverse teams and client expectations effectively.

- Ability to work in a fast-paced environment and manage multiple projects simultaneously.

What We Offer:

- A collaborative and supportive work environment.

- Opportunities to work on high-impact projects with global clients.

- Competitive compensation and growth opportunities.

- Exposure to cutting-edge technology and transformation initiatives.