Transition Manager - BPO

We have job opening for the Position:"Transition Manager" Go through the below details about Company

Call on:9036779046

Place of Posting West Africa/ East Africa

Minimum Experience 6-8 years

Organizational Preface

Client is a leading Business Process Outsourcing firm, with a strong focus in sub-Saharan Africa, has now operations in 10 countries in Africa and India with 6000 employees within 3 years of ...... BPO's establishment. Our approach to - delivery- in BPO combines building and managing call and data centre infrastructure and global manpower outsourcing and call centre operations. We help clients with experience- centric solutions that empower them in enhancing business efficiencies, streamlining operations and reducing costs. Through our GLOBAL delivery model we ensure that we bring the right local skill sets and global experience together to serve our customers better.

We truly are a multi- cultural organization, with employees from 10 nationalities in Africa, growing persistently with diversity. We have more than 99% local African employees with expertise and experience in leading edge business process outsourcing expertise and experience. We have extensive experience and insights from consulting, migrating and executing thousands of large and complex business functions and processes in a global delivery framework.

Primary Responsibility

The role involves working in a global sourcing unit and managing transition on outsourced new business supporting LOB's across PAN Africa. The role will be instrumental in establishing an interface between our client business units and various functions of the organization with full transition support from discovery phase to actual transition delivery and into in life.

Role Responsibilities

Marketing and Pre-Sales Support

- Preparation of proposals in response to clients needs identified by Sales team

- Preparation of responses to RFI/RFQ/RFPs

- Coordinating and organizing Client visits to various Company locations

- Coordinating the offshore lead generation activities and marketing support

Business and Functional Consulting

- Consults with Business and Operations team of the Clients to understand their processes, application, input/output, and reporting and SLA requirements.

- Participate in diagnostics studies to identify onshore outsourcing opportunities and prepare the necessary business case or proposals

- Lead or participate in teams involved in process mapping, process redesign and/or process re-engineering

- Analyzes, defines, documents and maintains process and business specifications - such as presentation, information flow, for processes being outsourced to the Company

Transition Program Management

- Develop and maintain project plans to efficiently manage transition of programs (Voice and non-Voice) within the Company.

- Coordinate with affected groups to develop necessary plans(Resource, Solution Design and non IT implementation, Training Plan etc.) required for effective Program Transition

- Identify, Track and Close all issue and risks that may impact timely execution of Transition.

- Co-ordinate with other stakeholders within the Company for ensuring timely execution of Projects

Knowledge Management and Distribution

- Track and report best practices in the industry

- Track and report changes and advances in the industry from business and technology point of view

Primary Internal Interactions:

Human Resources, Information Technology, Operations, Sales & Business Development, Finance, Training & Quality

Primary External Interactions:Business Client

Minimum Qualification and Key Skills :

In-depth knowledge of

- Telecom and non-Telecom Domain Knowledge Desirable

- Experience in onshore process transition/management/training

- Client interfacing as part of current job responsibility

- Program/Project Management and Client Reporting

- Process Mapping/Design/Re-engineering

- Understanding of rostering and Scheduling

Manager