Transition Manager - BPO

Transition Manager

Job Overview :

As an integral member of the Transitions team, Transition Managers would be responsible for participating in the transition processes of various processes and functions. The primary objective is to manage the end-to-end process for Transitions, ensuring that key elements during the process are addressed and resolved. This role reports to the leadership within the Transitions team.

Job Roles and Responsibilities :

- The candidate should be able play the role of a facilitator of the transition processes and should be able to manage the required logistics to ensure a smooth and successful process transition.

- They should be able to operate and handle various frameworks, tools and technologies that are used in the transitions process.

- Understand the policies and procedures and to use them as a guideline in daily tasks.

- Track all ongoing transitions and expedite requests for scope and determine key stakeholders needed to support sub-processes and requests.

- Support teams in gathering relative facts and data.

- Undertake key activities and tasks utilizing tools needed to successfully execute the transition and expedite process.

- Should be able to document information and create data presentations.

- Create, maintain, and act as a custodian for all the artifacts that are a part of each process transition.

- Setup and participate in tollgates and checkpoints during the transition process.

- Work on enhancing the transition framework and the playbook.

Qualification & Experience :

- Bachelor's degree in technology, management, commerce, or related disciplines. Master's degree preferred.

- A minimum of 5 years of work experience in handling process transitions preferably in a business process outsourcing setup.

- Working knowledge of the US mortgage industry is desirable but not mandatory.

- Good verbal and written communication skills. Ability to manage multiple priorities, assess and adjust to changing priorities.