Transition Manager - BPO

Role : Transition Manager

Location : Bangalore

Years of experience : 10+ Years

Notice Period : Immediately-30 days

Work Mode : Work from Office

Interview Mode : Virtual Mode

Position Description:

- Transition experience with 10 years & above

- Transition Ownership : Part of the team to analyzes client business processes and develops transition plan for identified processes.

- Drives Transition Planning and ensures execution of all activities as per agreed methodology and timelines

- Drives the technology implementation & end to end transition solution

- Tracks and monitor onboarding of required resources and their related KT/ training

- Tracks risks & helps develop appropriate business continuity plans & communicates the same to stakeholders

- Collaborate with all internal teams to ensure all deliverables are met ( Sourcing, Tech, Infra, Delivery, Quality)

- Educate DD/KT Leads on the requirements and expectation to ensure the objective of DD/KT is met

- Ensures completion of transition tollgate documents and related artefacts with support from Delivery

- Sets up weekly Program reviews and Steering Committee reviews based on agreed cadence and ensure robust transition governance

- Monitors through effective dashboards and implementing adequate measures to maximize customer satisfaction levels during the transition phase

- Overall responsible for the seamless transition of the program