Transition Lead - BPO

Transition Lead

Key Responsibilities :

- Develop and articulate Transition strategy and implementation solution to support Client Business objectives

- Lead and manage end to end execution of Global Transition programs in accordance with Transition Methodology and Tollgates

- Define, Monitor and control Integrated Transition Program Plan activities across workstreams Knowledge Transfer, IT Solutions, Quality and SLA, Contract and Change Management

- Establish and drive effective Risk Management framework across the transition lifecycle

- Steer Governance reviews and manage communication across senior client and internal stakeholders

- Motivate and Influence cross functional team members for effective collaboration and problem solving

- Establish effective Program change control

- Invest in building domain understanding of the service area and client industry

Experience and Qualifications :

- 10-18 years overall experience with at least 4-8 years' experience in independently managing complex transitions for global clients in F&A/SCM/Product Support (Hi-Tech). Industry exposure to Oil and Gas, Manufacturing, CPG, Hi-Tech and Healthcare is an advantage

- Knowledge of project Management tools like Microsoft Project Professional/Smartsheet

- Excellent client Interfacing and relationship building skills.

- Effective communication (written and verbal) and negotiation skills

- Adept in use of Excel and Power Point

- Confidence and ability to work under pressure and time zones as required.

- Strong result orientation and ownership for solving problems

- Ability to act as a trusted advisor to client stakeholders

- Exposure to leverage of Process Mining Solutions viz. Celonis would be an advantage

- Industry certification viz PMP, PgMp,Prince2, SCRUM is desirable

- Candidates should have experience in Transitioning Enterprise Services in at least one of the following domains: F&A, Supply chain, O2C, Order management, Customer Experience