Transformation Manager - Customer Development - FMCG

Customer Development Transformation Manager - No 1 FMCG company in INDIA

Requirement :

- Batch - MBA from Premier B School 2014-2015 -2016

- Currently must be handling Sales transformation projects for more than 1-2 years.

- It is an IC role.

- Must have worked for GT/ Omni/ ecommerce roles in the past so that he understands the CD team thoroughly.

- Experience with leading org-wide transformation projects

- The incumbent will have the opportunity to spearhead the design & implementation of the digital transformation strategy for the Customer Development function.

What is the purpose of this role?

You will spearhead the digital transformation of the Customer Development function through use of digital tools, technologies & processes.

Why is this exciting?

- The ecosystem in which Customer Development operates is undergoing a huge change in terms of emergence of omnichannel and new retail.

- In order to stay ahead of the curve and ensure exponential growth, a digital transformation for the org is extremely crucial. In this role, you will have the opportunity to spearhead the design & implementation of the digital transformation strategy for the Customer Development function.

What would be the responsibilities for this role?

- Lead implementation of the digital and technology transformation agenda for company

- Identify and conceptualize "projects of tomorrow" via strategic partnerships, sales analytics use-cases etc.

- Pioneer the organization shift to embrace agile ways of working and delivery

- Focus on increasing the overall productivity and improving internal/ external stakeholder experiences

- Create a digital culture in the organization

- Implement enhancements using leading edge digital tools

What are the Key Result Areas?

- Increased productivity/ profitability

- Use cases executed in collaboration with Analytics team Superior experience for stakeholders - internal and external.

What does the ideal candidate profile look like?

- 6+ Years of Experience with leading org-wide transformation projects

- Past experience of handling digital & analytics projects

- Front-line sales experience

- Ability to analyze complex issues and bring together multiple concepts across CD and other functions to define the strategic direction

- Ability to lead across multiple levels of the organization and help drive cultural change

- Ability to translate Company's data and analytics vision and strategy to CD to drive optimal alignment

- Understanding of consumer journeys.

What are the competencies required for this role?

- Strategy / Vision

- Commercial acumen/ Business perspective

- Consumer & Customer Orientation

- Analysis & Decision Making

- Planning/ Priority Setting

- Driving innovation

- Leading change.