Transformation Lead - HRO

Experience:

Minimum 15+ years of experience in HRO Outsourcing industry of which at least 8+ years in managing large HR Transformation initiatives.

Responsibilities:

- End-to-End conceptualization and delivery of all HRO Transformation solutions for clients encompassing formulation and deployment of Digital Assets and Analytics solutions and Creating / proposing a transformation road map for existing clients /processes.

- Lead the customer engagement, design and change process with customers that meet and exceed their business requirements and enable the successful build and implementation of Digital solutions

- Digital Initiatives across following primary impact areas; Infusion of Digital Technologies within Multiple domains to differentiate processing capabilities (Customer Experience) from Contact to Contract to Renewal - delivering business outcomes

- Experience with major HR technology platforms (Workday, SuccessFactors, Service Now HRSD, etc.), Gen AI / AI ML led platform solutions, Automation RPA / Chatbot led platform solutions across Hire to Retire process

- Partner with IT to evaluate, select, and implement HR technology solutions

- Manage complex, multi-workstream transformation programs from conception through implementation.

- Drive project planning, resource allocation, risk management, and benefits realization

- Lead systems integration efforts to create seamless HR service delivery

Addon Requirements:

- Demonstrated proactive, positive conflict resolution skills.

- Excellent analytical and problem-solving skills

- Excellent communicator at all levels

- Intellectual curiosity, appetite to do things better and proactive nature.

- Operating model design, Value chain mapping and business process reengineering, end-customer experiences, new technologies, intelligent automation and robotics, data and analytics, platform business models, straight through operations processes, AI and ML, and other traditional and digitally related transformation activities which deliver significant improvements to business efficiency and effectiveness.

Good-to-Have:

- MBA HR qualification/Relevant HR Qualification

- PMP Certifications/ Certifications in RPA/AI/ML DOMAIN

- Lean Six Sigma Certification

- Agile methodology