Trampoline Tech - Implementation Manager/Consultant

 Who are we?

RippleHire is an award winning recruiting platform for the world made in India. We build products that make recruiting human, effortless and delightful.

What will you be doing?

Implementation Manager / Consultant will be responsible for and lead the company's implementation and configuration of RippleHire software for SMB and enterprise customers. The consultant will be a high energy, - figure-it-out- individual that will follow the implementation methodology to deliver projects on time and on budget with maximum customer satisfaction.

The consultant will be responsible for successfully establishing functional relationships with customers and delivering exceptional service in a timely manner. This role is also accountable for delivering services to our clients in the execution and delivery of other projects already existing projects.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

- Conduct discovery meeting with customer by identifying the customer's current process and future state needs.

- Create and manage project plan in cooperation with customer's internal project manager

- Participate in weekly customer project team meetings, maintaining - action items- lists

- Provide best-practice guidance on customer processes

- Configure application to meet customer needs

- Document and track customer product enhancement requests and discovered bugs

- Bring in additional consultants and technical resources as necessary

- Provide train-the-trainer, administrative, and reporting training to the customer

- Manage the relationship with the customer and be RippleHire's primary - face- to the customer throughout the implementation process

- Document customer business needs, implemented/configured processes, and any unresolved open action-items; deliver this documentation to Customer Success unit

- Master and maintain detailed knowledge of RippleHire's product-suite configuration options

- Complete implementation projects within the time allotted, with high levels of customer success from the business process, and with high levels of customer delight.

Skills : 

QUALIFICATIONS AND COMPETENCIES : 

To perform the job successfully, an individual should possess the following qualifications and core competencies: 

- Excellent presentation skills

- Excellent oral and written communication skills

- Exceptional project management skills

- Proficiency in Microsoft Word, Excel, PowerPoint

- Ability to travel as needed

- Ability to learn technology quickly through instruction and self-training

EDUCATION AND EXPERIENCE : 

- Degree in computer science, information systems or a related field of its equivalent

- Experience in implementing any Employee referral /Applicant Tracking Systems software (Taleo, Virtual Edge, JobScience, Cornerstone, SilkRoad, SAP, PeopleSoft, Lawson, or other applicant tracking systems)

- Good experience in software integrations within or for a Human Resource department

- Experience with managing the quality assurance processes for software implementations