Training Manager - Shipping Industry

- Responsible for conducting facilitative training skill as per business requirement

- Overall responsible to organize trainings with super user, BSD, Academy, GTM etc.

- TNI and content support as per requirement of team.

- Ensure employee activation on learning modules.

- Extremely good knowledge of training customer service domain.

- Should be from the industry.

- Facilitation skills - should be currently in training profile & conducting training sessions for employees.

- Excellent communication skills.

- Mentoring & coaching ability.

- 8 - 12 years of relevant working experience.

- 3 - 5 years latest experience as a Training Lead in a Shipping Industry.

- Training Lead experience required for Voice and Email / Chat process.

- Good working knowledge of MS Office tools

- Experience of team management (preferred)