Training Manager/Instructional Designer - Learning/Training Management Systems

Training Manager cum Instructional Designer

- Planning and executing cross skill programs and quality control initiatives for the Customer Relations and Processing all operational teams

- Designing learning framework to reduce TAT from new hire induction to on role i.e. ensuring associates are hired, trained and delivered to Operations within program timelines

- Collaborating with business leaders to assess and implement future training & learning needs

- Designing and reporting training KPIs, performance data and insights to key stakeholders using dashboards and other reporting mechanisms

- Spearheading training initiatives using contemporary principles and assessment methodology which are aligned with company and customer standards

- Designing 'Train the Trainer Programs' for certification of associate trainers, mentors and coaches who can support company's learning & development initiatives

- Preparing training content such as presentations, training videos, product / App Demos, hands-on assessments ( PPT, Video, Word documents)

THE QUALIFICATIONS :

- Degree, preferably in a quantitative field with 5+ years of experience in facilitation, content development, instructional design, and executing end to end training process in global organization

- Experience of Learning/Training Management systems and creating e-learning modules

- Demonstrate problem-solving skills and working under tight timelines; multi-tasking abilities; exception-based management capability