Training Manager - BPO

Responsibilities :

- Facilitate the planning and delivery of programs and strategies jointly with local and corporate stakeholders.

- Train the trainer and conduct various training classes for the various departments - Develops and manages a strong training team (i.e. hires, trains, appraises, rewards, motivates, disciplines, etc.) ensuring that appropriate subject knowledge and skills are developed within each individual.

- End to end responsible for managing MDPS/ENU/MFg Pre-process, Process training & OJT phase .Complete Training Ownership, from start to close including post-mortem/deal analysis, of all opportunities (pro-active & reactive) in his process(either managed directly by him/her or his/her team)

- Provide guidance & support to Trainers to deliver as per targets.

- Single point of contact Operations & Client.

- Provide strategic direction through insights to the training team.

- Responsible for rigorous planning of New hire, Refreshers, BQ Training & implementation.

- Manage & lead Client Visits, QBR- s, Plan & facilitate Due-diligence.

- Responsible for quality, timeliness, Attrition and process compliance in all deliverables.

- Explore & incorporate capabilities and current engagements with client within company for added differentiation and/or leverage.

- Improve efficacy of training by exploring new training methodologies (15% improvement every year).

- Improve trainer Utilization by leveraging technology.

- Meet Pre- Process, Process training & OJT phase defined parameters.

- Manage multiple locations

- Willingness to work 24/7 - needs to be comfortable with working in shifts

- Follow all customer training related compliance guidelines & SOW requirements

- Run Initiatives to improve training timelines/through put Quality parameters

- Do Advance manpower planning

- Plan BQ & OJT improvement trainings on the floor

- Run value add projects in MDPS/ENU/Mfg accounts

- Tie up with external institutes/University to expand existing programs & strengthen hiring capability with TA team.

Desired profiles :

- Relevant business & Domain experience preferred ( Medical device & Pharma/Energy utilities)

- Ability to understand, analyze & leverage floor & training parameters, company & analyst reports and other information;

- Excellent communication, comprehension & writing, analysis, Technical knowledge.

- Confidence and ability to work with senior management team

- Self-motivated and able to perform with minimal supervision, ability to deliver to deadlines and following up on commitments