Training Lead - Customer Acquisition Channels - Banking Sector

Experience: 15-18 years of experience with over 10 years' experience in Training with preference to customer acquisition channels in Banking sector.

Job Description:

- Ensure timely administration of Induction trainings to new hire across acquisition channels

- Ensure administration and compliance of all sales practices and digital journeys through training effectiveness.

- Ensure a minimum acceptable productivity of sales officers and channel leads on qualified current accounts and qualified savings accounts.

- Ensure trainings are imparted to existing and new hires on deepening of the relationship of on-boarded customers with the bank via enhancing the product holdings and relationship value.

- Identify opportunities for performance enhancement and operational efficiencies which can be translated into training modules and implemented.

- Strategizing the training intervention basis the business deliverables and ensuring execution of the same through the dedicated training teams as per the scheduled calendar.

- Equip the channels and acquisition teams on various campaign activities aimed at maximising lead conversions.

- Drive performance of the participants through training team to ensure maximising their incentive earnings.

- Deliver specific training sessions for leadership teams of Business and Acquisition teams, aimed at enhancing team productivity, improving synergies and reduction of employee attrition.

- Provide up-skilling of training team members, maintain the knowledge of trainers on bank products and services so as to create excellence for business teams.

Key skills and competencies required:

- Banking Product and Process Knowledge

- Training delivery skills to middle /senior management teams

- Regulations on customer on-boarding as per RBI Master Directions

- Able to supervise and motivate a team

- Communication and Management skills

- Analytical skills

- Result oriented by ensuring that training team actively partners with the Acquisition channels