Posted By
Posted in
Sales & Marketing
Job Code
1206553
Experience: 15-18 years of experience with over 10 years' experience in Training with preference to customer acquisition channels in Banking sector.
Job Description:
- Ensure timely administration of Induction trainings to new hire across acquisition channels
- Ensure administration and compliance of all sales practices and digital journeys through training effectiveness.
- Ensure a minimum acceptable productivity of sales officers and channel leads on qualified current accounts and qualified savings accounts.
- Ensure trainings are imparted to existing and new hires on deepening of the relationship of on-boarded customers with the bank via enhancing the product holdings and relationship value.
- Identify opportunities for performance enhancement and operational efficiencies which can be translated into training modules and implemented.
- Strategizing the training intervention basis the business deliverables and ensuring execution of the same through the dedicated training teams as per the scheduled calendar.
- Equip the channels and acquisition teams on various campaign activities aimed at maximising lead conversions.
- Drive performance of the participants through training team to ensure maximising their incentive earnings.
- Deliver specific training sessions for leadership teams of Business and Acquisition teams, aimed at enhancing team productivity, improving synergies and reduction of employee attrition.
- Provide up-skilling of training team members, maintain the knowledge of trainers on bank products and services so as to create excellence for business teams.
Key skills and competencies required:
- Banking Product and Process Knowledge
- Training delivery skills to middle /senior management teams
- Regulations on customer on-boarding as per RBI Master Directions
- Able to supervise and motivate a team
- Communication and Management skills
- Analytical skills
- Result oriented by ensuring that training team actively partners with the Acquisition channels
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Posted By
Posted in
Sales & Marketing
Job Code
1206553