JD:
Position: Training Head
Objective : Make Ola synonymous with customer delight – entire gamut of Customer Experience Quality
- Identifying training and development needs within internal teams and external stake holders through work analysis, appraisals, feedbacks, NPS scores and regular consultation with business managers and human resources departments;
- Designing and expanding training and development programs based on above
- Considering the costs of planned programs and keeping within budgets as assessing the return on investment of any training or development program is becoming increasingly important;
- Working in a team to design programs that are satisfactory to all relevant stakeholders of the organization,
- developing effective induction programs for employees and external stake holders;
- managing the delivery of training and development programs and, devising a training strategy for the organization;
- monitoring and reviewing the progress of trainees through questionnaires and discussions with all stakeholders and their managers;
- helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups;
- keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;
- having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages;
- researching new technologies and methodologies in workplace learning and presenting this research.
Qualification - Any Graduation
Desired : MBA preferably in Human Resources from Tier 1 / 2 Colleges
Preferred Skills
- Excellent written / verbal communication skills, conceptual and analytical skills
- Excellent set of platform skills needed to effectively conduct people development programs through an interactive learning methodology
- Passion and drive for delivery of developmental training programs
- High level of energy and enthusiasm during delivery of programs
Experience - 4-7 years of experience in Training & Development activities
Preferably from Hospitality industry, service industry exposure is a must
Location - Bangalore
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