Training Head - Hospitality

Role Title : Training Head

Role Purpose : To ensure that the employees of Niraamaya are upskilled to the best in class from a Global People Competence standpoint in the Hospitality space, with the ability to build & run a Training School which will enable the organization to have a pipeline of People who are of a Global Standard.

Experience :

- 16 - 22 Years in Training, out of which atleast 8 -10 years in the hospitality space

- Previous leadership experience in a related field required, Computer Knowledge, Previous Hotel experience preferred

- Excellent interpersonal, communication and organizational skills, Highly responsible & reliable, Ability to focus attention on guest needs, remaining calm and courteous at all times, Previous leadership experience in a related field required

Reports to : CEO

Qualification : BHA /BHM & MBA from an institute of repute

Joining location : Bangalore

KRAs :

- Content Writing, Sales Training, Process Training, Corporate Training, Product Training, Online Training, Voice & Accent Training, Behavior Training, Classroom Training

- Deploy & coordinate organization wide Learning and Development initiatives and work seamlessly with operations team. Develop an effective annual Training Plan which meets the needs of associates as outlined in PMP's and which assists the hotel achieve its goals and objectives. Identify from ASI, GSI, LRA, Marketing Plan and other sources the potential training needs and action where required. Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.

- Publish an annual and quarterly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis.

- Develop, source and conduct training courses scheduled in the training calendar.

- Conceptualize, Communicate and Implement the Training calendar for all units across the Region; Coordinate & liaison with all training units to ensure delivery

Drive Functional Capability Strategy :

- Create Capability framework plan for the FSSC alignment with company's L&D strategy with implementation plans, training calendars, and measures for training effectiveness. Target as per T&D dashboard benchmarks

- Average Training man days

- Penetration percentage

- Induction training participation

- Partner And People Satisfaction

- Build capabilities to create a Global center of excellence

- Effectively deploying a judicious blend of learning modes to address capability gaps

- Strong influential facilitation skills

- Ability to design / customize off-shelf Training Program

- Strong administrative and tracking skills

- Strong computer skills (Microsoft Office, PowerPoint, Excel, Word, Publisher... etc.)

Passion for the industry and excellence in guest service

- Outstanding professional communication and personal presentation.

- Personal initiative, resolve and high energy towards tasks and goals

- Manage the training teams for seamless delivery and providing training experience

- Designing and deploying the Training Need/ Requirement Assessment analysis for creating learning agenda for the Region

- Coordinate for external training programs, conventions and conferences

- Empanelment of Training Consultants and renewal of their contracts in collaboration with Support office

- Develop and Deploy Training Effectiveness framework

- Engage in post training activities for application of learning on job

- Drive Brand Service Standards across the units and ensure it is followed as per the set standard. Identify and develop budding Brand Champ along with HODs in the units as per concept note. Trains, guides & develops Brand Champs as per concept note to support delivery of technical skills training programs; meets with training champs on a regular basis to support training efforts.

Customer Satisfaction :

- Drive customer service and create a positive atmosphere for customer relations.

- Helps in driving the concept of Service Excellence, Complaint Management and Anticipation for the team.

- Drive employee satisfaction survey with the Human Resources in the units.

For any clarification, please call Sanjukta @ 09331028378.