Training & Development Role - Retail

Retail Trainer Job Description

Retail trainers create and implement training programs for retail employees to teach them effective selling and customer service techniques, and explain how to follow all company protocols. Retail businesses of all kinds hire retail trainers for full- and part-time hours during all shifts, including evenings and weekends, based on when the retail stores are in operation. Retail trainers travel to various retail store branches to provide training services throughout a specific geographic region. Retail trainers primarily report to upper-level corporate management supervisors and regional store managers.

Retail Trainer Duties and Responsibilities :

- The day-to-day job tasks required of retail trainers vary depending on the number of employees they're training and the specific company protocols they're tasked with teaching. However, there are several duties retail trainers perform that are universal:

Plan Orientation Programs :

- Retail trainers design and implement orientation programs for new employees.

Conduct Training :

- Retail trainers conduct training sessions with new employees, using various training methods to engage employees, including hands-on and interactive activities.

Know Store Operations :

- Retail trainers learn all store operations in order to design relevant, effective training and orientation programs for employees.

Evaluate Training Materials :

- Retail trainers evaluate existing training materials, determining what changes need to be made to keep these materials relevant and updated with all company policies.

Collaborate :

- Retail trainers collaborate with management staff to get feedback on customer and staff complaints in order to design more effective training materials.

Salary offered: 10-20LPA