Trainer - Voice & Accent - BPO/ITeS

Roles and Responsibilities:

- Monitor interactions on communication and soft skills as per defined sampling

- Coaching the employees for effective call handling and communication

- Deliver soft skills / Voice and Accent training

- Support floor training initiatives.

- Knowledge of topic-specific content creation, design and development of training material.

- Provide feedback and input for training content enhancement and development.

- Develop action plans for the bottom quartile and ensure they move up the learning curve.

- Must have managed multiple processes/ LOBs.

- TNA/TNI Exposure (should be able to conduct TNA/ TNI)

- Monitor and coach agents on usage of grammar, pronunciations and other aspects of the English / Hindi language, culture, etc.

- Good Reporting Skills - Should be able to create basic reports on Excel and PPT

- Participate in Daily/Weekly/Monthly reviews to share the update and action plan on communication and soft skill improvements

Salary offered: 14-17LPA