Tower Lead - Procure To Pay

Job Description-

The PTP Lead (Procure-to-Pay Lead) will be responsible for overseeing and managing the end-to-end procure-to-pay process. The PTP Lead ensures efficient and effective accounts payable operations, leading a team responsible for various activities, from requisitioning to payment, while maintaining compliance with company policies and regulations. This role requires a combination of strong leadership skills, process expertise, and a keen eye for detail.

The role shall manage a team of approx. 40-50 finance professionals with approximately 10 immediate subordinates. A successful candidate needs to be internationally mobile in the long term, and ready to embark on a multinational career by leveraging opportunities in locations across the globe.

PRINCIPAL ACCOUNTABILITIES:

Tower Leadership :

- Set and manage tower performance & strategic direction, while ensuring smooth delivery of day-today operations for Procure To Pay tower (Accounts Payable team) under Captive Shared Services. Also, provide supervision to towers outside P2P (if required)

- Leading a team to ensure overall delivery of services is within agreed SLA's & KPI's as defined between Operating Companies and CSS.

Customer Relationship :

-Manage customer relationship and liaise with the stakeholders for ensuring alignment on process related activities, changes in process and identifying opportunities to transition more activities to CSS.

- Ensure that internal customer and supplier issues are dealt with in accordance with the escalation process and push back when that is not the case.

- Act as a point of escalation for critical/ complex service issues

Transition Support :

- Play a lead role in transition of processes by bringing in shared service specific knowledge & best practices for smooth implementation and execution.

- Providing inputs by participating in Technology testing & demos, UATs & deployment activities during process transition to CSS.

- Working closely with Tower leads to establish the right organization for Finance

- Areas within CSS (relating to people, skillset, reporting relationships etc.

Team Management :

- Carry out team management responsibilities in accordance with the organization's policies and applicable laws, including:

- Plan, assign and direct work.

- Appraise performance; provide feedback and coaching, and reward and discipline employees.

- Provide opportunities for learning and self-development and facilitate the development of technical competencies.

- Continuously strive to build a culture of high-performance.

- Facilitate effective teamwork and builds collaborative relationships internally and externally

Service Excellence :

- Ensuring that overall delivery of services to Operating companies meets or exceeds agreed KPIs, and SLAs defined between Operating Companies and CSS and is within a strong internal control framework.

Partner with the Service Management team to :

- Develop and track Service Level Agreements (SLA) to ensure service delivery excellence.

- Provide input to service reporting.

- Facilitate service transition when required.

- Ensure that Internal Customer and Supplier issues are dealt with in accordance with the escalation process and push back where this is not the case.

- Build customer relationship, drive confidence & improve customer happiness

- Harmonizing with the team to prepare and present the MIS report to senior leadership on a regular basis, also for planning sessions

- Preparing & Analyzing key financial MIS: Recommend actions by analyzing and interpreting data and making comparative analysis; study proposed changes in methods and materials.

- Develop strategic financial initiatives to improve results and support management team in a variety of strategic and operational decisions

Innovation and Continuous Improvement :

- Create a mindset of innovation aimed at constantly challenging the norm to drive business value.

- Responsible for ensuring a disciplined approach to operational excellence/performance management is in place and evolves over time.

- Driving ongoing continuous improvement through LEAN/ six sigma, automation opportunities within all processes to improve profitability.

Skills & Knowledge :

- Hands-on experience of accounting ERP's is must with good knowledge across finance processes (PTP) including best practices, technologies, processes & tools.

- In-depth knowledge of IND AS or IFRS/US GAAP and other accounting / auditing/ reporting standards.

- Ability to think strategically, taking a balanced short and long-term view when solving problems.

- Experience of supervising managers of multifunctional or global teams in the past and ideally worked in an operations environment to deliver high quality outcomes and results.

- Result oriented, with a high level of motivation for self-growth, along with the drive for growing team members and overall organization.

- Experience working for a multinational organization and working with colleagues internationally.

- Excellent stakeholder engagement skills and ability to communicate effectively.