TO THE NEW - Digital Account Manager - Client Servicing

Role : Account Manager - Client Servicing

About TO THE NEW:

TO THE NEW (TTN) is a Digital Technology company helping organizations in building disruptive products and solutions. We have deep expertise in Experience Design, Open source technologies across Web, Mobility and CMSs, diverse Cloud Infrastructures, DevOps, Big Data & Analytics, Quality, and Test automation; combined with proven experience in Agile methodologies.

We are a preferred partner to organizations across the globe, from Product Start-ups to Fortune 500 conglomerates. Our passionate team of 1200+ Software Craftsmen, Technology Geeks, Cloud Experts, DevOps Engineers, Automation Experts, and Experience Designers have transformed businesses of more than 300 companies spread across 30 countries.

We are one of the fastest-growing companies in India with an annual growth of more than 50% in the last 5 years. We have been a consistent winner of the Great Place to Work awards in 2015, 2017, 2018 and 2019.

Responsibilities:

- Contributes to the management of the Client Services team and serve as primary client contact on multiple accounts

- To directly contribute to key business outcomes such as client retention, client satisfaction, enhancing value to clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

- To generate, develop and sustain new business opportunities within existing and potential clients

- Maintaining and developing all digital projects including strategy, engagement and analyzing performance of all services delivered and recommend necessary optimizations.

- Ensuring quality and timeliness of work delivered to clients, including organizing quarterly key account reviews with clients.

- Financial management and reporting of client portfolio.

Must have:

- MBA/MA/Masters in Mass Communication with minimum of 3 - 8 years of relevant experience Self-motivated with a passion for content and digital marketing

- Understanding of key metrics to measure the success of marketing initiatives

- Multitasker with an ability to get the job done with minimal supervision

- Excellent written and verbal communication

- Ability to implement and meet deadlines with strong account management skill