TL - Customer Service - eCommerce

Customer Service Team Leader

Looking for Customer Service Team Leader for Leading Ecommerce Company.

Job Details:

Position Name - Customer Care Team Leader

Position reports to - Customer Care Head (India) / Global Head of Customer Care (Based in Buenos Aires)

JOB DESCRIPTION

Position Mission:

- Act as a nexus between the manager and the rest of the team members. Provide advice to the Customer Care team members, leading the team and organizing basic daily tasks.

- Provide detail on the Job specific responsibilities, and the goal of each duty performed. Assign a time percentage to each task.

Responsibilities %

1)Help the members of the team when they have doubts or questions related to the daily work 40%

2) Supervise the fulfillment of daily task and accuracy of tasks performed by team members 20%

3) Function as a link between Customer Care members and the Manager transmitting improvement opportunities, comments, etc. 20%

4) Other duties as assigned (EG: legal emails, etc.) 20%

Position in ORG CHART

Work related experience

Minimum work experience requirements

Desired Requirements (not-excluding)

- At least 3 years experience in customer service, communications or related field

- Experience in multi-cultural and multi-language companies

- At least 1 year experience as team leader

Educational Requirements

- Student of one of the following: Social Communication, Psychology, International Relations, Business
Administration degrees are desirable

- Upper English level a must

Functional competencies

- List knowledge or behavior you would expect from a successful incumbent in this position (Eg: Being able to translate user’s needs into technical requirements)

- Being able to perform basic duties when needing to cover for absent employees

- Being able to proactively detect Customer Care needs and abusive content prevention and improvement.

Other Comments

- Detailed and methodic

- Attention to details

- Team Leadership Skills

- Teamwork oriented

If interested kindly send your resume mentioning your Current CTC, Expected CTC and Notice period at mayuri@sutrajobs.com