Titan - Manager - Voice of Customer

1. Be the spokesman for the voice of customer in Titan Company

2. Listen to the voice of customer across all channels, namely stores, social, community forums etc..

3. Listen to the voice customer thru VOSA (Voice of sales associates)

4. Understand the current processes and incorporate them in the scope while aligning the business teams in going about executing the same

5. Structure the listening in a manner which is easy for business to understand and take decisions based on the learning's / insights

- Develop Widen the scope of current process of feedback, NPS, complaint by adding proactive practices of engaging with the customers

- Use technology to capture the VOC and VOSA and integrate the same into customer 360 degree data bank and simultaneously into the dashboard for business leaders providing them with valuable insights